ACCS Program Specialist - German, Workforce Solutions
DESCRIPTION
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
Amazon Candidate Connection Services (ACCS) team has an immediate opening for a Program Specialist in Prague. As part of Amazon’s Workforce Solution Candidate Services (WS CS) team, ACCS supports candidates through the high volume hiring (HVH) process through phone/email/chat and works with staffing teams to improve candidate experience by identifying and removing hiring barriers.
Candidates and staffing teams can contact ACCS for any issue during the application and hiring process. This customer service for candidates removes technical barriers in the hiring process, relieving local teams from providing applicant support, standardizes candidate messaging, and collects actionable data on candidate issues. Two tiers support the application experience:
ACCS Tier 1 provide email, chat and phone support for T1 WFS candidates across EU
ACCS Tier 2 team handles escalations submitted by ACCS agents
The Program Specialist will be working directly with the EU Program Manager(s) to support the ACCS programs and their expansion on new business lines and markets within Europe. They will also be involved in day-to-day operations, vendor management and cooperation with stakeholders.
Key job responsibilities
• Support and optimize internal and external processes
• Support implementation, reporting and monitoring of projects and initiatives
• Participate in development and monitoring of assigned projects, and provide administrative support
• Collaborate and coordinate with program manager, team and leadership to drive projects and initiatives to successful completion
• Identify issues and propose corrective actions and process improvements
• Ensure that relevant documentation, plans, reports, etc. related to assignments are maintained and shared with relevant parties
• Track progress against defined goals, milestones, and communicate updates across relevant audience
• Be the go to person for recurring process questions
BASIC QUALIFICATIONS
Previous experience in project management/coordination/support
Fluent in English and German - verbal, writing and reading
Previous experience working in international and/or virtual teams
Strong command of MS Office tools
PREFERRED QUALIFICATIONS
Knowledge of additional European language is a plus Experience working with Salesforce
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