Full-Time CXO Site Lead, Customer Experience Operations
DESCRIPTION
Who are we?
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.
As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.
Key job responsibilities
Key Responsibilities:
• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site
• Work in a fast changing and ambiguous environment
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays + Sunday - Thursday 8:45am - 5:15pm
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
BASIC QUALIFICATIONS
- High school or equivalent diploma
- Are 18 years of age or older
- Experience in training others
PREFERRED QUALIFICATIONS
- 1+ years of floor leader or other leadership, or 1+ years of Amazon experience
- 1+ years of retail or customer facing, or 1+ years of Amazon experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $56,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.