Sr. FinOps Analyst - TR, Finance Accounts Receivable
DESCRIPTION
Amazon seeks a (Turkish and English) Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment.
This role will require for the successful candidate to:
- Collect and analyze quantitative data.
- Efficiently manage receivable related queries and issues through pro-active coordination with customer and internal teams.
- Investigate to resolve issues and communicate with customers via email or phone call.
- Should be open to do up to 80% inbound/outbound calls depending on the assigned process.
- Analyze trends and suggest process improvements.
- Meet the set KRAs.
- Work on projects and duties as required.
- Collaborate with business leaders such as Finance, Accounting, Operations and Business Development teams.
Working Conditions:
- Normal Office Environment.
- Report daily to the Pasay office.
- This role will primarily be on mid shift. May be requested to work on shifting schedules including night shift.
- Work during Holidays, may be required by the business.
- Render overtime on critical periods.
BASIC QUALIFICATIONS
- Amicable to taking Inbound calls and if necessary work overtime.
- Proficient in the Turkish and English languages.
- For non native speakers - he/she must hold relevant certification in the language that is required to be used as a mode of communication with the customers. Or equivalent experience in using the language in a day to day manner.
- For native speakers - he/ she will be required to go through English assessment test during the interview process.
- Proficient in Microsoft Excel and Word.
- Flexible to work in shifting schedule and open to render overtime.
- Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
- Can work under pressure and with deadlines.
- Excellent verbal and written communication skills, with a strong customer service focus.
- Has the ability to prioritize, multi-task and work with minimal supervision.
- A person who is open to work with diverse teams with different cultures on an global team.
PREFERRED QUALIFICATIONS
- Preferably with a Bachelors/Masters Degree in Finance/Accounting as Major Subject.
- Prior experience of at least 2 years in similar role in Finance & Accounting role as an Analyst or work in a BPO industry catering to customer needs.
- Preferably with Accounts receivable or cash application experience.
- A desire to take responsibility and ownership for projects from day one.
- A drive for continuous learning and self-development.
- A person who is self-motivated and driven.
- Fluency of other European language/s is an advantage.