Sr. Technical Operations Manager , North America (NA) New Seller Recruitment (NSR) 3P - Seller Recruitment Operations (SRO)
DESCRIPTION
The North America (NA) New Seller Recruitment (NSR) 3P organization identifies and recruits the brands and products our customers want and helps drive their success by ensuring a strong start on Amazon through account management. We are building an Operations Center of Excellence (CoE) to support the NA NSR 3P Organization. As a Sr. Sales Operations Manager, you will be partnering with NA NSR 3P Sales Teams, Global CRM Salesforce Teams, Learning & Development Partners, Marketing Team, Lead Management Team, and the extended Sales Strategy and Operations (SSO) Team. On this team we embrace the builder mentality and create mechanisms to drive operational efficiencies. You will provide NSR Leaders operational excellence through reporting, maintenance, and optimization of the sales and account management environment. In this role, you will work with a world class organization driving key deliverables for growth to our Sales & Growth Teams in the US and Canada and our customers who are the Sellers of Amazon. We are looking for think big (outside the box) builders that want to gain exceptional career experience, raise the bar, and work with the best Sales Strategy and Operations Team.
Key job responsibilities
• Developing and implementing sales processes & mechanisms for sales teams, support teams, partner teams, and the broader organization bringing technology, data, processes, and people together.
• Managing the Salesforce CRM Platform to include data hygiene, pipeline, lead management processes, lead distribution processes, and reporting.
• Partnering with our Technical teams to drive automation of processes, tools, and feature upgrades to increase sales process efficiency and maximize opportunities for customer relationships.
• Collaborating with other partner organizations and leadership to identify business goals, key results need to deliver on those goals, and close the gap on any productivity barriers.
• Conceptualize, articulate, design, build, and deliver solutions that improve our interactions with customers by analyzing sales data, consumer trends, researching and analyzing data to create forecasts, create reports, and provide key insights to drive business decisions.
• Own the execution of key components of planning, sales quota setting, sales compensation management, revenue planning, headcount planning, goals planning, and key performance indicators (KPIs).
• Familiar with key operational competencies like change management, continuous improvement, and risk management.
• Technical expertise in Sales Tools, Data Management, Front End, or Back End Development.
A day in the life
In this role, you could be asked to take ownership of key operations workstreams. This role will act as the Technical Sales Operations Manager for the NA NSR 3P Organization. You will help design and manage the Data, Analytics, and Technology for the team. Develop reports and analysis for leaders or for core business reviews. You will work with partner product teams to collect business requirements, help to launch products, or develop adoption plans for key product deliverables. You will build and deliver solutions to make North America (NA) New Seller Recruitment (NSR) 3P organization more efficient and effective.
About the team
We are part of the Sales Strategy & Operations (SSO) of the North America (NA) New Seller Recruitment (NSR) 3P organization, focused on making Account Representatives (ARs) more productive, sales processes more efficient, and maximizing the Sellers of Amazon success experience. To deliver on this vision effectively we serve our Customers (ARs and Sellers) as part of the Sales Strategy and Operations team. Our team, Seller Recruitment Operations is focused on the Sales Operations as part of the SSO team. We make the sales processes more productive so that Account Representatives can focus on the Sellers of Amazon giving them a higher chance for success.
BASIC QUALIFICATIONS
- Bachelor's degree in Business Analytics, Data, AI/ML, Computer Science, Engineering, Economics, or related field.
- 5+ Years of advanced experience with Salesforce (SF) as a sales CRM preferably in backed SF support, and familiarity with databases and other sales software.
- 5+ years of Microsoft Excel & Word experience at the intermediate to advanced level.
- Strong oral and written communication skills with the ability to lead meetings, deliver presentations, and conduct workshop.
- Analytical thinkers and problem solvers that can move between tactical and strategic work streams.
PREFERRED QUALIFICATIONS
- Masters of Science in Business Analytics, Data, System Integration, AI or ML, Computer Science, Engineering, Economics or related field.
- 5+ years’ experience in managing one or more core operational domains like data management, technology management, change management, continuous improvement, business analytics, or related field.
- Certifications or experience with: Artificial Intelligence, Machine Learning, Systems Integration, Python, Sequel, Data Visualization, Model Development, Forecasting, Scrum, Six Sigma, Value Stream Mapping other CRMs, ERPs, or large enterprise systems.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.