Senior Product Manager Tech, Speed, Prime & Delivery Experience
DESCRIPTION
At Amazon, our core customer promise is delivering millions of items at unparalleled speed. The Amazon Delivery Experience team is dedicated to creating seamless, end-to-end customer journeys—from the moment a customer clicks 'order' until their items are in hand. We are looking for a Senior Product Manager, Technical, to lead our Speed Discovery initiatives and enhance the delivery experience for customers in Japan.
As the Senior Product Manager - Technical, you will be responsible for developing and executing the Speed Discovery roadmap, focusing on improving our delivery programs through customer and operational insights. You will collaborate with cross-functional teams, including data science and software development, both locally in Japan and globally, to deliver innovative solutions that enhance the delivery experience.
Roadmap Ownership: Own and articulate the vision for Amazon Speed programs, setting clear objectives and priorities that align with customer needs and operational capabilities.
Collaboration: Partner with technology and data science teams to develop and enhance local customer experience (CX) features that drive efficiency and satisfaction in our delivery processes.
Cross-Regional Influence: Work closely with teams in Japan and worldwide to influence and deliver capabilities tailored for Japanese customers, ensuring a cohesive and high-quality delivery experience.
Performance Measurement: Establish mechanisms to measure the quality and performance of delivery programs. Utilize data-driven insights to assess effectiveness and identify areas for improvement.
Customer Insights: Gather and analyze customer feedback and operational data to inform product decisions and drive enhancements to the delivery experience.
Innovative Solutions: Stay abreast of industry trends and best practices to introduce innovative solutions that enhance speed and reliability in delivery.
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Experience with end to end product delivery