Seller Onboarding Program Manager, Sell on Amazon
DESCRIPTION
As the Registration Program Manager you will be responsible for the registration pipeline for new sellers who register in the Amazon Australia store or expand from other Amazon global stores into Australia. You will lead the strategy for finding efficiencies in our registration funnel and seek ways to improve the seller experience. You will work with central teams to push for improvements and own product roll outs from central teams into AU. The ideal PM should have proven experience in business analysis; enjoy problem solving; be comfortable working with large datasets; able to work across teams and influence stakeholders. Our ideal candidate is a self-starter, comfortable working through ambiguity and leading complex initiatives from end to end.
Key job responsibilities
- Develop a deep understanding of the registration pipeline and key blockers for our sellers. With a data-led approach, present recommendations and drive improvements to improve the seller experience.
- Own product launch roll outs from central teams to the AU store with a focus on localisations.
- Work with our Seller Support team to improve registration and identity verification related seller-facing communications.
- Build resources and clear escalation pathways to support local Account Managers to resolve registration blockers.
- Collaborate with the Email Marketing Manager and Content Manager to continuously improve email communications and content at key drop-off points in the funnel and customise for both domestic and out-of-country sellers.
- Deep dive the onboarding experience across our Mobile Seller App and work with central teams to drive improvements.
- Own Seller Central onboarding flow and work with the SSR Manager to drive program adoption for new sellers.
- Lead other key initiatives as related to Identity Verification, Re-verification and Fraud Prevention.
A day in the life
This role offers a high degree of autonomy and the opportunity to work with various stakeholders and teams across the Amazon organisation. Join us at Amazon Australia and be part of a dynamic team dedicated to creating an outstanding shopping experience for Australians.
About the team
Our team operates out of our fabulous CBD office (conveniently located near many transportation options).
Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.
Learn More about Amazon Australia
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Bachelor's degree
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.