Hub Delivery Program Support, Hub Delivery Vetting
DESCRIPTION
Hub vetting support works closely with a team of acquisition managers, program managers and account managers in the recently launched Hub organization. Our partners are essential last mile delivery operators throughout North America, and our program is looking to grow globally! Quality, a bar raising customer experience, efficiency and growth are critical to our success.
Key job responsibilities
- Demonstrate end to end workflow knowledge and provide leadership to other Vetting Support team members.
- Utilize existing workflows to develop, test and refine new vetting processes for program expansions.
- Create, execute and track vetting plans for Delivery Partners, leveraging internal Amazon tools.
- Complete and track key steps of the vetting process, leveraging multiple data management and communications tools.
- Identify opportunities for improving the customer experience and work collaboratively with team members to make improvements.
- Define processes to execute independently and autonomously.
- Use knowledge and skill to build, implement, and/or meet assigned goals.
- Create and drive improvements to SOPs for gaps in existing processes.
- Escalate issues and pain points in the process to enable resolution and process improvement.
- Define roadblocks and risks and identify solutions with support from team members and stakeholders
- Work independently, executing defined SOPs and developing or improving processes.
- Tracks and reports progress on key metrics specific to functional areas and end-to-end workflows.
- Executes process-wide priority projects to improve operations performance in association with the Program Management team.
- Responsible for providing support for data collection, preparing reports, and reaching out to multiple stakeholders.
- Manages escalations on routine/predefined tasks.
- Executes important tasks/activities independently.
- Identifies day-to-day operational problems and suggests tactical solutions.
- Establishes key reporting for functional area and provides reports to senior management/ stakeholders at process level.
- Works with internal/external teams and uses knowledge and expertise to execute business goals.
About the team
The vetting support team provides a critical function within the partner journey, as they go from being an interested prospect to a future delivery partner. We impact the success of every partner or applicant, and inform cross-functional stakeholders with data that drives program improvement.
BASIC QUALIFICATIONS
- 2+ years of professional or military experience
- Bachelor's degree or equivalent
- 1+ years of working with computers and Microsoft Office products and applications experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- Experience with end-to-end project management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.