Learning Manager (m/w/d), EU ATS Learning
DESCRIPTION
Are you a Day 1 thinker who is passionate about learning and development and have experience leading teams in fast paced operational environments?
Then we are looking for you. As Learning Manager your role will be to manage the learning needs of all employees based in your DE Sort Centre and on managing a team of trainers to execute the learning offer to our associates and managers.
In this dynamic and challenging role, you will be very close to the action and spending time on the warehouse floor with the teams who make our Sort Centers great. Amazon has seen rapid growth over the last few years and we plan to keep on growing.
The Learning Manager is responsible for a DE based Sort Centre. This means a lot of new employees to train and coach. A lot of people to help stay curious and keep learning.
In this role, we are looking for a learning professional who has the ability and initiative to understand the business needs, analyze issues and influence solutions and outcomes. You work closely with the Senior Learning Manager to partner with operations to ensure our customers’ needs are met.
We are also looking for a team player who not only leverages their own Trainer team to respond effectively to a variety of training scenarios, but is able to work closely between the operations customer and a central EU team to effectively prioritize and deploy training programs based on customer need – from training processes at scale to ongoing leader development.
As a Learning Manager you have the capability and confidence to interface effectively with senior leaders and multiple stakeholders, both face to face and across shifts.
In this role, you will be essential to the growth and success of Amazon and our team members, from our hourly associates to our senior leaders.
Key job responsibilities
• Developing training plans based on training needs analysis and in accordance with our tenets, ensuring training is of high quality
• Auditing the quality of training/coaching and putting actions in place when necessary
• Planning and supporting the recruitment and training as well as coaching of the best instructors
• Ensuring positive and effective collaboration between the learning team and relevant stakeholders
• Managing and motivating a team of Trainers and supporting them with their career development
• Analyzing and interpreting metrics to identify areas for improvement
• Ensuring effective onboarding and a positive onboarding experience across all associate levels
• Creating and updating learning materials/processes
• Providing training to the learning team on changes to learning materials/processes
• Acting as a proxy in the absence of the Senior Learning Manager
• Contributing to the development of EU wide training material/processes, working on projects with the regional team
• Ensuring L&D Targets are met
BASIC QUALIFICATIONS
· A bachelor's degree or equivalent or two years tenure with Amazon
· Experience in a technical training role and experience using Training Needs Analysis process
· Excellent verbal and written communication skills - both in German and English.
· Experience in engaging multiple stakeholders
· Managed and developed a team, and achieved collective success
· Assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs
· Data skills and the ability to understand how Learning’s activities and responsibilities play into the metrics that drive how the site is managed
· The ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities
· Full proficiency in MS Office and experience in working with Learning Management Systems (LMS)
PREFERRED QUALIFICATIONS
• Experience in Business and Leadership Coaching
• Experience in change management and process improvement activities, designing scalable solutions and implementing these at pace and at scale
• Familiar with instructional design principles and have created, edited and administered training content and programs
• Capacity to bring clarity to complex situations
• Evidence of applying lean manufacturing concepts or the ability to learn them
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d