Program Manager, II , Program Manager, Buyer Risk Prevention
DESCRIPTION
Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction and proactively identify and neutralize new and growing fraud threats? Amazon is seeking an experienced Program Manager with strong bias for action, ability to dive deep, and has experience leading multi-organizational initiatives for our global risk team.
Our mission in Buyer Risk Prevention (BRP) is to make Amazon the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.
Key job responsibilities
* Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.
* Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.
* Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established time-frames. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.
* Reporting: Reporting on progress of multiple projects, KPIs for various Amazon business lines, and providing regular updates to senior management.
* Collaboration: Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects.
About the team
The Gaps, Misuse, Emerging Risks (GaMER) team was created to address the fact that Payment Risk programs have vulnerabilities that require an owner to triage, prioritize, and create solutions in order to address the root cause of the new gap, especially as the surface area that bad actors can exploit continues to increase as Amazon continues to launch more payment methods due to marketplace expansion.
For issues that do not fall within the realm of a specific BRP program today, the GaMER team sizes the opportunity, prioritizes based on impact, and identifies the root cause of the issue. The GaMER Program Manager will work cross functionally with various stakeholder teams (ML, Risk Mining, Engineering, etc.) to develop a combination of short- and long- term solutions to address the issue.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules