Program Manager SX, Seller Experience LATAM
DESCRIPTION
Are you excited by building new things? Do you want to work on complex and dynamic environment and drive scalable recruitment in our marketplace? Then this position is for you.
We are looking for a talented Program Manager for our SX Registration & Verification regional program. The Program manager will define strategies to enhance current registration and verification experience for sellers in Mexico and Brazil, be the main POC to global stakeholders from multiple teams and improve high-impact seller-facing processes. The PM will also have a hands-on approach in driving improvements in seller experience, reducing friction and raising the bar in processes for verification. This role has a strong business component, with ownership of metrics, maintaining a consistent relation with stakeholder teams, and being the main POC for verification-related themes in the Amazon Marketplace Latam org.
The candidate must be a strong leader, and will draw upon solid analytical, critical thinking, and problem solving skills to effectively drive business results and collaborate with local and global teams. The individual must have experience in program management, and must excel at building trust and driving urgency across other the organization. The Program manager must work well cross-functionally and culturally and will often present to senior leadership reports on progress and improvements.
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’
Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon ‘It’s always Day1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022.
Key job responsibilities
Consolidating roadmap of program improvements, driving frequent reviews with stakeholders
Creating/overseeing reports of metrics and impact of current seller verification experience
Provide support materials to internal teams with seller contact
Keep external and internal teams communicated about key project issues and actively work with responsible teams on identifying and solving paths to green.
Own and write business reviews and callouts regarding verification experience to senior leadership
Own and define local product roadmap for features in Verification Experience in Brazil
A day in the life
In the role, the PM will be expected to bridge gaps in experience by syncing with stakeholder teams frequently (account management; verification operations; tech product management). They will also drive frequent working sessions with groups for solutions of pressing issues.
The PM will have knowledge of reports and oversee/manage issues brought by metrics, and will show timely effectiveness in problem mitigation.
BASIC QUALIFICATIONS
- Bachelor's degree
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 4+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Speak, write, and read fluently in English
PREFERRED QUALIFICATIONS
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules