ANZ Consumer Operations Lead, Project Kuiper, Kuiper
DESCRIPTION
Project Kuiper is an initiative to launch a constellation of Low Earth Orbit (LEO) satellites that will provide high-speed, low-latency broadband connectivity to unserved and underserved communities around the world. The Project Kuiper Consumer Business is looking for a talented individual to lead our operations across ANZ. As one of our valued team members, you will be obsessed with matching our standards for operational excellence with a relentless focus on delighting our customers. A successful candidate will be both entrepreneurial and highly analytical, able to work effectively in a matrixed organization and adept at understanding how satellite field service operations, inventory planning and device fulfillment works in ANZ. We are looking for someone customer obsessed and technology savvy with a proven track record of leading new initiatives, especially in support of Internet Service Provider (ISP) related consumer products or services. The ideal candidate will have a passion for driving process improvements and leading large scale operations.
This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.
Key job responsibilities
* Establish and scale the consumer operations team in ANZ.
* Operate our professional satellite systems installation and maintenance network for consumers in ANZ.
* Review historical sales and subscriber forecasts, research demand drivers, analyse forecast data, validate and optimise assumptions, and translate forecasts into operational plans and requirements (i.e., inventory management, delivery, installation, service calls).
* Partner with global planning, forward logistics, and reverse logistics teams to optimise regional inventory allocation, local inventory placement, storage capacity, and fulfillment processes.
* Once operational, meet our performance measurement criteria and drive process improvement across the business operations work stream, and focus on optimising costs and delivering an exceptional customer experience.
* Deliver comprehensive, written strategy documents considering different types of data, and inputs across a broad range of stakeholders. Prepare detailed business cases for justification of new opportunities.
* Be an accessible and visible leader to the organization.
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.
Work/Life Balance:
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth:
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
BASIC QUALIFICATIONS
- 7+ years managing business metrics related to field operations in Australia or New Zealand
- 7+ years experience in consumer telecommunications or satellite services
- Previous experience scaling new product operations
- Undergraduate degree or related working experience
PREFERRED QUALIFICATIONS
- Ability to succeed in an entrepreneurial and fast paced culture
- Ability to apply high level analytical and creative problem-solving skills
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.