Senior Customer Success Manager, BEATS
DESCRIPTION
This role can be based in our approved office locations in Seattle, WA.
Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?
As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.
The Amazon Vendor Services Team works with Vendors who sell products such as:
BEATS (Business, Electronics, Automotive, Technology, Solutions) – Business Solutions, Auto, Camera, Office, Wireless, PC & Software
Our goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.
The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth.
Daily Roles and Responsibilities:
Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns
Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management
Analyze data from multiple sources and present recommendations to vendors on trends and opportunities
Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance
Develop and deliver reports to vendors specific to their needs and strategic growth goals
Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products
Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization
Identify, solve, and scale process improvements across the team and broader organization
Manage challenging account goals, problems, and projects
BASIC QUALIFICATIONS
• Bachelor’s Degree
• 4+ years of experience in business relationship management, customer success, account management, vendor management, or related fields
• Proficiency in Excel including complex formulas, pivot tables, and data manipulation
• Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments
• Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly
• Strong written and verbal communication skills for concise and accurate responses
• Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings
• Attention to detail and strong problem-solving skills
• Proven ability to learn tools and processes then effectively using them to provide service
• Proven track-record of taking ownership and driving results
• Comfortable working in a diverse group and contributing to an inclusive culture
PREFERRED QUALIFICATIONS
• Master’s Degree, or equivalent
• 5+ years of experience in account management,
sales, buying, e-commerce, or retail
industry
• 5+ years in related industries, such as retail,
hospitality, technology, consumer electronics,
home goods, recreational goods, scientific
products, industrial products, or telecom
• 5+ years professional experience with a focus in
relationship management and negotiation skills
• Experience with analytical & productivity tools
including or similar to: Tableau, Salesforce,
Microsoft OneNote, SharePoint, and Oracle
Business Intelligence
• Data analysis experience
• Proven ability to learn tools and processes then
effectively use them to provide service
• Manage multiple projects and priorities in a fast-
pace, deadline-focused environment
• Proven track-record of taking ownership and
driving results
• Attention to detail
• Excellent problem-solving skills
• Comfortable working in a diverse group and
contributing to an inclusive culture
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.