Learning Manager (Level 4), ATS Learning
DESCRIPTION
Are you a Day 1 thinker who is passionate about learning and development and have experience coaching teams in fast paced operational environments?
Then we are looking for you. As Learning Manager for a Sort Center, your role will be to manage the learning needs of all employees in the buildings of your area.
In this dynamic and challenging role, you will be very close to the action and spending time on the warehouse floor with the teams who make our Sort Centers great. Amazon has seen rapid growth over the last few years and we plan to keep on growing. The Learning Manager is responsible for multiple sites in a region. This means a lot of new employees to train and coach. A lot of people to help stay curious and keep learning.
In this role, we are looking for a learning professional who has the ability and initiative to understand the business needs, analyse issues and influence solutions and outcomes.
We are also looking for a team player who not only leverages their own trainer team to respond effectively to a variety of training scenarios, but is able to work closely between the operations customer and a central EU team to effectively prioritize and deploy training programs based on customer need – from training processes at scale to ongoing leader development.
As Learning Manager you have the capability and confidence to interface effectively with senior leaders and multiple stakeholders, both face to face and across geographies.
In this role, you will be essential to the growth and success of Amazon and our team members, from our hourly associates to our senior leaders.
Key job responsibilities
Plan, execute, evaluate and analyze all training initiatives to develop associates and leaders at the site, working in collaboration with the senior team and central leadership function
Take a data driven approach to understanding performance issues. Take action to improve the quality and effectiveness of training and coaching at your site for associates as well as leaders
Ensure that new starters, and current employees learning new skills, quickly develop the knowledge and ability to settle in and become experts at what they do
Lead and coach your team of on-site trainers to be the best they can be. Understand what motivates your team, support them to develop a career plan and actively support them to achieve it
Build relationships and influence your site leadership team colleagues to address issues that inhibit effective learning
BASIC QUALIFICATIONS
A bachelor’s degree or equivalent
Engaging multiple stakeholders across different sites
Managed and developed a team, and achieved collective success
Data skills and the ability to understand how Learning activities and responsibilities play into the metrics that drive how the site performs
The ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities
Experience in a technical training role and experience using Training Needs Analysis process
Assessing performance gaps, analysing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs
Full proficiency in MS Office
PREFERRED QUALIFICATIONS
Experience in Business and Leadership Coaching
Experience in change management and process improvement activities, designing scalable solutions and implementing these at pace and at scale
Familiar with instructional design principles and have created, edited and administered training content and programs
Experience as an HR or L&D Business partner for an Operations focused organization
Master’s degree in related discipline: Human Resources, Instructional Design, Organizational Psychology, Adult Education, etc.
Fluency in additional European languages is desirable
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