Sr. UX Writer, Shopping Experience
DESCRIPTION
Are you looking for a new challenge in a fast-paced, innovative company? Are you passionate about languages and cultures? Come make history at Amazon’s Content and Localization Brazil team! As a UX Writer, you will work closely with product managers, designers, and engineers in a hands-on role, building personalized experiences for our customers filled with local culture, inspiration, and delight. You will participate on new product launches, from the early development stages to the final launch, creating a unique and local experience with your linguistic expertise.
The UX Writer will focus on localizing customer-facing projects for Amazon.com.br, streamlining processes, guaranteeing deliveries on time, leveraging AI tools and, of course, bringing Brazilian Portuguese expertise to our content.
Key job responsibilities
- Translate, review, optimize, and create UX content in Brazilian Portuguese.
- Plan projects deliveries and workflows, based on different business needs and priorities.
- Define and implement guidelines and voice tones according to each launch.
- Create and maintain glossaries.
- Control and improve machine-translation engines’ quality by assessing output and providing linguistic feedback.
- Provide feedback and linguistic coaching to your peers, external vendors and engage in quality improvement initiatives when needed.
- Partner with designers, product managers and engineering on product and feature launches.
- Collaborate with global partner teams build improvements for CX and to improve processes or tools where needed.
- Attend meetings with global teams to align the localized experience for features, products, and services.
- Use research methodologies to turn customer feedback into actionable findings.
- Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency.
- Understand and respond to data (metric tests, usability studies), using that to inform future design.
BASIC QUALIFICATIONS
- Brazilian Portuguese native language knowledge;
- English: speak, write, and read fluently;
- 5+ years of UX Writing, content, marketing or related field experience
PREFERRED QUALIFICATIONS
- Bachelor's Degree in Linguistics, Journalism, Language (Letras) or similar
- Ability to problem-solving in the face of ambiguity, work autonomously, and multi-task
- Familiarity with research methodologies and turning customer feedback into actionable findings
- Experience working in a collaborative team and working directly with developers and stakeholders for implementation of Localized Content