Program Manager, Japan Consumer Innovation
DESCRIPTION
Japan Consumer Innovation (JCI) Vendor Support Team in Retail Scaling is seeking a Program Manager who contributes to our mission of developing Selling Partner (our Amazon vendors) capabilities through quality support solutions and programs. This role serves as an opportunity to take a single thread leadership of end-to-end vendor escalation programs operation and process management. It brings together business skills, empirical data, social engagement, and external technology into enhancing our vendors' capabilities. The ideal candidate creates an innovative program through a combination of standardization, integration, and strategic workforce training to deliver best-in-class support experiences that delight our vendors. It's a unique opportunity to gain broad exposure to Amazon Retail leadership and Support/Tech partners of JP/worldwide. If you love a challenge and have a passion to transform Amazon JP Selling Partner capabilities from the point of view of the support experience, we want to talk to you.
ジャパン・コンシューマー・イノベーション（JCI）リテール・スケーリング・ベンダーサポートチームでは、高品質なサポートソリューションとプログラムを通じて、アマゾンのセリングパートナー(ベンダー)の能力向上に貢献するプログラムマネージャーを募集しています。この職務では、ベンダーへのエスカレーション対応のプログラムとプロセス全体をリードし、ビジネススキル、実データ、ソーシャルエンゲージメント、外部テクノロジーを活用して、ベンダーの能力向上に尽力します。標準化、統合、戦略的な人材育成を組み合わせた革新的なプログラムを立ち上げ、ベンダーに最高の満足を提供できる優れた人材を求めています。アマゾン・リテールの経営陣や日本/グローバルのサポート/テックパートナーと幅広く関わる絶好の機会です。チャレンジングな仕事に情熱を持ち、サポート体験の視点からアマゾンJPのセリングパートナーの能力向上を実現したい方は、是非ご応募ください。
What Can Be Achieved Via This Position
• Create and communicate an engagement philosophy and vision that will affect change through “Thought Leadership”.
• Champion the voice of the ‘vendor’ and collaborate with local and global teams to generate innovative solutions and challenging business problems and future needs.
• Understand the future direction of the business and adapt the delivery strategy of support solutions.
このポジションで期待できること
• 思考のリーダーシップ(Thought Leadership)を発揮し、新しい発想とビジョンを示すことで変革を促進します
• ベンダーの声に耳を傾け、国内外のチームと協力して、革新的なソリューションを生み出し、難しいビジネス課題や将来のニーズに取り組みます
• ビジネスの進む方向を的確に捉え、サポートソリューションの提供戦略を適切に進化させていきます
Key job responsibilities
• Research improvement by working with local and global teams on how Support experience can be improved
• Partner with other functional teams across product and program orgs to identify seller needs
• Understand seller needs and executing to high expectations in a fast-paced environment
• Interacting with stakeholders at multiple levels and in multiple locations, and working with business, marketing, tech, data and legal teams to define and deliver programs and products
• Anticipating bottlenecks, anticipating and making tradeoffs, and balancing business needs versus seller needs
• Making smart tradeoffs, coordinate dependencies, and maintain communication with stakeholders to efficiently develop training
• Identify business challenges/needs via executing researches and deep-dives (e.g. company-wide surveys and interviews)
• Collaborate with Global selling partner teams to leverage existing global solutions + programs and develop new content for JP selling partners
About the team
Japan Consumer Innovation Team Page: https://www.amazon.jobs/en/teams/japan-consumer-innovation?cmpid=OA_OTCN201349B
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of operational and/or retail management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Bachelor's degree
- Speak, write, and read fluently in Japanese
- Speak, write, and read fluently in English
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization