Investigation Specialist (1 year contract), Catalog Discovery Trust
DESCRIPTION
This is a 12-month fixed-term contract position. You must be willing and able to commit to the full contract duration.
- You must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal.
- 5 days’ work week which includes weekends and public holidays.
- Currently on 24/7 shift depending on business requirement including the possibility of night shift (night differential provided)
- 3 months of onsite training in our office in Pasay followed by 100% remote set up thereafter eligibility requirement is met. During this period, you are not allowed to take a leave.
- Ability to have infrastructure to support WFH when necessary if activated:
Remote Work Requirement
- A reliable ISP (internet bandwidth of at least 200 MBPS speed or higher) connection, either through DSL, fiber or a cable modem, and should have at least 100 GB data from a reliable provider. Internet and power back up must be available in case of connectivity/power outages.
- Your work area should be a private space in which you are not overlooked or disturbed. Your work area must be free of distractions such as barking dogs, television noise, music, children, etc.
- You must be able to devote full attention to the Amazon customer.
- You should have access to mobile phone at all times from a reliable provider.
Looking for something a little different?
Are you suspicious by nature?
Do you have a nose for finding the truth?
Do you want to work on something that matters?
Amazon is looking for a high-judgment individual to join us as an Investigation Specialist, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent communication skills to support our global operations teams.
Key job responsibilities
Investigation Specialist responds to complaints of policy and intellectual property violations from Brands, Agents, Rights Owners (ROs), Sellers, and Vendors. This includes reports of infringement and non-infringement.
Role responsibilities include but not limited to:
- Investigate suspicious activity and behavior that could pose a risk to Amazon, our customers, or merchants
- Communicate via email with buyers, merchants, and other external and internal customers to make informed decisions about risk
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines
- Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution
- Participate in other special projects/assignments and Partner with appropriate business teams as necessary
- Achieve weekly productivity and quality standards for investigations
- Experienced in the internet space and capable of succeeding in a fast-paced team environment
BASIC QUALIFICATIONS
- Bachelors Degree with at least 1 year of experience or High School graduate with at least 3 years of experience in fraud/investigation/relevant field
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Excellent written and spoken English skill and an ability to compose grammatically correct, concise and accurate written responses
- Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays
PREFERRED QUALIFICATIONS
- Experience in handling an investigation or fraud program from previous work or equivalent
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Excellent problem solving skills
- Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong organizational skills
- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
- Demonstrated ability to exceed expectations with regard to performance and individual contribution
- Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
- Ability to maintain high levels of confidentiality and data security standards