Senior Associate, Arabic, Capabilities Team
DESCRIPTION
As the earth's most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time Senior Associate (Arabic) to join our Global Business Services Capability team in Bangalore, India. This role is ideal for a candidate looking for an experience with an exciting, dynamic company. The candidates should be willing to do work in shifts.
Key job responsibilities
• Performing a wide range of data collection, data entry, and data processing related tasks (e.g., data tagging, uploading data into online systems, annotation judgements). Conducting data validation and analysis
• Using high level of judgement to determine/identify differentiated experiences and/or trends.
• Partner with internal and external stakeholders on execution, escalate operational issues, draft SOPs.
• Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities
• Contribute and lead process improvement initiatives that impact overall efficiency/ quality
• Ensure high quality deliverable to the stakeholders via audit and validation
• Managing team engagement activities
BASIC QUALIFICATIONS
• Bachelor's degree
• Arabic language expertise (Speak, write, read fluently)
• Experience with Microsoft Office products and applications
• Experience with Excel Minimum Experience- 0-3 years
PREFERRED QUALIFICATIONS
* Strong analytical skills including basic proficiency in Microsoft Excel
* Previous work experience, specially handling data recording and business analysis
* Willingness to learn and improve the overall customer experience VBA/Macro/SQL proficiency
* Self-starter Motivated and extremely organized