Training and Quality Manager - Healthcare
DESCRIPTION
The ideal candidate should have an extensive experience in quality with an understanding of Accounts Receivable Operations processes within Healthcare - RCM. He/she should have high-attention to details, reporting skills in presenting accuracy scores, error trends and other notable observations during audits. He/she must be able to identify areas of improvements in the process, assess complex problems and conduct root causes of these process opportunities. Should be knowledgeable in Operational Excellence, attended Quality related trainings or LEAN Six Sigma basics. Can propose and work on continuous improvement/initiative projects based on opportunities identified during audits. Has confidence to interact with higher management inside or outside the Amazon Manila office.
Key job responsibilities
Responsibilities include, but are not limited to:
- Lead training initiatives such as training materials creation and training needs analysis.
- Conduct process trainings via leading or supplementing training topics for specific processes.
- Auditor will have to conduct spot checks on a monthly basis based on existing quality parameters.
- Provide progress reports to leadership teams regarding quality results and action items on quality misses.
- Discuss results of audits on a monthly basis.
- Analyze and monitor trends and root causes on audit observations.
- Participate in special projects as requested by Leadership.
- Provide inputs or recommendations for quality opportunities and action plans.
Working Conditions:
- Working hours for this role will be: 9pm-6am from Monday - Friday.
- May be asked to render overtime on critical and peak times as may be required by the Business.
- This role is expected to talk to internal customers to resolve issues.
This position is office-based in Pasay City and will be working onsite 5 days a week (Monday to Friday, Night shift).
BASIC QUALIFICATIONS
- Graduate of a Bachelors Degree
- Experience with US healthcare and health insurance industry.
- Prior experience of 2-6 years in a Training and Quality role in a shared service financial operation.
- Prior experience of at least 5 years in Accounts Receivable or Finance & Accounting role as an Analyst/Specialist/Process Analyst/Quality Analyst
- Strong knowledge in Accounts Receivable / Order to Cash/ Credit control is needed
- Proficient with MS Outlook, Word and Excel or similar desktop applications.
- Has experience preparing weekly and monthly reports thru MS Excel w/ pivot table summaries
- Has been part of a team that worked on a Six Sigma belt project / Kaizen / Lean projects
- Willing to work in Mid/Night and/or shifting schedule.
- Exemplified traits of being a team player thru leading initiatives.
- Ability to work under tight deadlines and high pressure.
PREFERRED QUALIFICATIONS
- Preferably with a Bachelor Degree in Finance/Accounting as Major Subject.
- Subject matter expertise on US healthcare RCM (Collections, Cash Appm, Charge Capture).
- Has excellent root cause analysis or problem-solving skills.
- Experience in 6 sigma Methodologies- Participated in Lean Projects, Quality circles & Creative work groups.
- Preferably has working knowledge on Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools
- Experience working with multi-cultural, multi-national peer group.
- Excellent organizational and time-management skills
- Knowledge of Healthcare business