Enterprise Service Manager, Professional Services
DESCRIPTION
Would you like a career that gives you opportunities to strategically work with customers, designing and accelerating their innovation on the AWS platform?
Do you like to work on a variety of projects, leading customer and partner teams to achieve tangible business outcomes?
The Amazon Web Services Professional Services team is looking for an Enterprise Service Manager (ESM) that can manage the working relationship with Enterprise organisations across Travel/Transport/Logistics and Manufacturing, develop a long-term Professional Services strategy and execute that strategy with those accounts.
The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organisation to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
We are looking for someone who is passionate about:
- Long term development of Enterprise organisations
- Engaging with customers to understand their business drivers and application portfolio
- Development of long term Cloud Strategy for customers
- Identifying & developing specific opportunities and supporting business cases
- Deal shaping, including estimations and deal pricing
- Contract negotiations & closing
- Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities
- Mitigation of delivery risks & issues
- Overseeing delivery of projects in account, ensuring high quality delivery
- Acting as single person of contact for Customer executives, developing deep, trustful relations
- Educate customers on AWS services and translate those into a clear business value proposition
- Envisioning and inspiring customers
- Coaching Customer and Partner teams to be self-sufficient
- Is passionate and curious about technology
This is a customer facing role and you be required to travel to client locations to deliver professional services when needed.
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
- Experience as strategical Sales and Transformational Lead leading complex, cross-domain transformational opportunities from inception to closure with global enterprise customers
- Experience within one of the industries: travel, transport, manufacturing
- Experience developing value based proposition crafting and selling solutions mapped to customer business outcome
- Professional Services / Consulting experience
- Experience managing executive customer relationships and key business stakeholders
PREFERRED QUALIFICATIONS
- Excellent written and verbal communication skills in English (mandatory) and German (preferred).
- Experience in cloud based solutioning (AWS or equivalent).
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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