Salesforce Technical PM, AB CPS Customer Operations
DESCRIPTION
Amazon is reinventing on behalf of the business customer and focused on building Amazon Business (AB), the largest and most innovative Business-to-Business (B2B) marketplace in the world. B2B represents an incredible opportunity to address a vast new market segment and customer base. We are focused on building solutions to enable B2B customers to discover, research, and buy products and services from a vast selection, across multiple marketplaces and regions. Our B2B customers have different needs than the traditional Amazon customer and thus we have to reinvent everything from how we display our selection, price our products, and provide the right customer experience.
The AB EU Customer Operations (EUCO) team is a dynamic team working across all functions of the organization to help drive critical strategic and operational initiatives. With ambitious plans for growth AB has seen its team of Customer Advisors grow and now we are seeking a Salesforce TPM to enable this team to identify and on-board new customers through the utilization of Salesforce.com.
As Salesforce TPM you will work alongside customer advisors across UK, DE, FR, IT and ES executing on the configuration, support, maintenance and enhancement of our salesforce Org as well as owning a broader project portfolio aimed at improving operational efficiency.
This individual will need to collaborate effectively with internal stakeholders and cross-functional teams to solve problems, enable business performance for a rapidly expanding customer team and product offering, create operational efficiencies, and deliver successfully against high organizational standards. The ideal candidate will have extensive experience in a Salesforce Administrator role; have good financial acumen and problem solving skills to ensure the continued growth and success of the business.
Key job responsibilities
Key Responsibilities include, but are not limited to:
· Deliver against the AB EU Customer Operations goals and objectives to support the overarching organizational mission and strategy.
· Align closely with our Global Sales Operations team to continue to evolve the technical roadmap for Salesforce.com for the EU.
· Equip Customer Advisors in all aspects of evaluating their teams’ performance, and drive the weekly, monthly, quarterly and business review cadence
· Utilize Salesforce data to analyze for sub-optimal performance, with a focus on defect reduction and productivity improvement. Identify root causes of problems and make recommendations for solutions.
· Providing day-to-day support of the Salesforce, including managing user setup, roles and customization of objects.
· Work alongside the AB Learning & Development team to train new Salesforce.com users and develop existing users.
About the team
The AB EU Customer Operations (EUCO) team is a dynamic team working across all functions of the organization to help drive critical strategic and operational initiatives. With ambitious plans for growth AB has seen its team of Customer Advisors grow and now we are seeking a Salesforce TPM to enable this team to identify and on-board new customers through the utilization of Salesforce.com. The role will support the AB Salesforce.com instance here in the EU as well as aligning closely with our Global Sales Operations team.
BASIC QUALIFICATIONS
- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience in technical program management working directly with software engineering teams
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
- Experience working with Salesforce, and certified as Salesforce Admin
PREFERRED QUALIFICATIONS
- Bachelor's degree in engineering, computer science or equivalent
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