Account Manager , Vendor Success Program
DESCRIPTION
Amazon Retail Business Services team is looking for a data driven, customer-obsessed, hands on candidate to join our team. As an Account Manager, you will work with vendors to help drive growth and help deliver a best-in-class customer experience on amazon.com.mx, while facilitating great business relationships with vendors to increase product selection.
Role and Responsibilities:
You will be responsible for a segment of retail vendors of a specific category.
You will work with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes and priorities.
Key Areas:
· Provide day-to-day support to vendors.
· Partner with the Vendor Management Team on key projects.
· Increase product selection
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 1+ years of sales or account management experience
- 1+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Bachelor's Degree or certificate of completion of studies required
- Fluent in both, English and Spanish
PREFERRED QUALIFICATIONS
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms