Regional Operations Manager, Transportation Operation Management, Amazon Transportation Services
DESCRIPTION
Amazon’s mission to be Earth’s most customer-centric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.
The Mexico (MX) Amazon Transportation Services (ATS) is a high-powered dynamic team shaping the middle-mile transportation execution and developing innovative transportation management concepts to improve and enhance the Amazon Transportation Network to ultimately drive the best customer experience in a reliable and cost-efficient manner, every time.
The MX ATS Transportation Operation Management (TOM) team is looking for a Regional Operations Manager with a strong delivery record and leadership experience to own and execute strategic and cross-functional yard operations.
Job requirement:
- Travel within Mexico to specific regions
Key job responsibilities
- Own TOM field operations and projects in the MX Fulfillment Center (FC) Pacific Zone
- Own the overall safety, quality, performance, and customer experience for yard management activities in the region
- Manage a group of TOM Area Managers within regional cluster.
- Drive a performance culture, instill ownership and create a high-performing team
- Launch the TOM function to cover new FC and Sort Center (SC) launches in MX
- Set and clarify requirements and expectations with the FCs and SCs Senior Operations Managers, negotiate when needed
- Establish and own performance metrics and communicate them to TOM leadership
- Drive creation of safety and quality initiatives, process change initiatives and other Lean initiatives to meet and exceed the business plans
- Take proactive steps to ensure that best practices are shared across all departments, shifts, and among the network
- Work closely with the sites’ support staff (People eXperience Technology, Finance, Facilities, Safety, Information Technology and Site leadership) to build and secure support and resources for projects and initiatives in their sites
- Drive and rollout the tech initiatives for step changes in yard performances
A day in the life
As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using road and air transport, as well as sort centers equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we leverage our people's expertise to get packages to their destination – quickly, conveniently and sustainably.
BASIC QUALIFICATIONS
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Able to travel up to 40% of the time
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience