Sales Manager, RNL , US SSR RNL Team
DESCRIPTION
Each year, hundreds of thousands of businesses start their journey Selling on Amazon. Our business is responsible for recruiting, developing, and ensuring Sellers achieve success selling on Amazon as quickly as possible. Our vision is to help entrepreneurs, emerging Brands, and Sellers connect to customers on Amazon. Today, the 3P Seller business represents approximately 60% of the total Amazon.com sales and continues to accelerate, presenting you with the opportunity to join us and help our customers discover amazing products offered by Sellers.
In 2024, the US Self-Service Recruitment Sales Team (US SSR) will recruit and develop 63.8K Selling Partners (SPs), driving $2.24B in GMS through both direct engagement and scalable outreach of sellers. The selected Sales Manager will support this mission by leading a high-performing team of Account Representatives in launching newly registered selling accounts. The Sales Manager will provide coaching and guidance to the team so they can provide the highest level of service quality as they: (1) connect with and identify high-potential SPs who have not yet launched via outbound outreach, (2) provide education and overview of key selling programs, and (3) address obstacles in the onboarding process to allow our SPs to scale as quickly as possible. Account Representatives will engage with SPs via phone and email to prepare SPs to Sell on Amazon (SOA), while receiving coaching and guidance from the Sales Manager on their communications and relationship building with new sellers. Since Account Representatives will often become the sellers’ first introduction to SOA, the Sales Manager will be in a strategic position to push for improvements to earn the SP’s trust.
The ideal candidate is an effective listener, communicator, problem-solver and people leader. They will consistently balance the needs and requirements of both Amazon and our strategic Sellers. A successful Sales Manager is comfortable engaging some of Amazon’s most important Partners and Sellers, as well as internal cross-functional teams with high visibility.
Key job responsibilities
The Sales Manager will be a self-starter with a passion for product, a high level of flexibility and commitment, and must be able to:
• Successfully manage, coach and develop a team of Account Representatives
• Set goals and strategic direction for the team ensuring alignment with broader business goals and vision.
• Conduct deep dive analytics on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement
• Analyze trends, diagnose root cause of performance and create actionable plans for operational improvements
• Become a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment
• Partner with internal teams including Category Management, Data Science, Tech and Learning & Development to align programs and initiatives to drive growth in our existing Seller base
BASIC QUALIFICATIONS
• Bachelor's Degree or equivalent (Equivalent being 5+ years sales experience in e-commerce, SaaS, cloud or a related industry)
• 5+ years professional sales experience
• 3+ years of sales management experience
• Experience leading large teams and coaching for sales success
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of creating business plans, lead prioritization and making decisions
• Experience managing a sales pipeline in a CRM application, maintaining data integrity
• Demonstrated ability to think and react in a high-energy, fast-paced and ambiguous environment
• Demonstrated ability to manage multiple projects-prioritization and strategic planning
• Experience managing large teams and demonstrated ability to achieve results
PREFERRED QUALIFICATIONS
• MBA
• Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites
• Project Management Experience
• Proven ability to manage large and complicated projects with experience leading cross-functional projects and teams.
• Previous experience launching a new sales teams, ecommerce, leading international teams and engaging global counterparts