FBA Investigation Specialist with Italian, Support Operations
DESCRIPTION
Are you looking for a new opportunity in a rapidly growing business? Our Fulfillment by Amazon (FBA) team is expanding and we’re on the lookout for people to join as part of an exciting project!
FBA is built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. Essentially, we can provide a low-cost alternative for our Sellers to store their products, which we’ll deliver on their behalf. This helps to enable Sellers to rapidly grow their business, improving the lives of their Buyers in the process. Who wouldn’t want to receive orders on the same day, anywhere in the world?
In this team you’ll be supporting Sellers with financial related questions. This is a chance to have a direct impact on Seller experience, by ensuring consistent and fair evaluation of their enquiries.
Base pay for this position starts from EUR 1350 gross per month and salary depends on the skills and requirements. We also offer company benefits subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal vouchers and of course, career development.
Key job responsibilities
Responsibilities include, but are not limited to:
Running investigations and manual research into reimbursement requests, making decisions based on existing process and analyzed data. By leveraging operational tools, you’ll be able to dive deep into each case, handling the end-to-end process with precision and expertise.
You’ll communicate internally with respective teams, and through data analysis and critical thinking, you’ll make your own judgements, escalating actions as needed that might deviate from the standard process. This means you’ll have the opportunity to identify areas to improve process, whether that be making enhancements or alleviating pain points. You might even be involved in testing new tools as you go.
BASIC QUALIFICATIONS
• Independent user of English (B2) + Italian (B1)
• Experience with Microsoft Office, including Outlook, Word, and Excel
PREFERRED QUALIFICATIONS
• Experience in a production environment and proven track record of achieving productivity and quality targets.
• Previous experience in a contact center environment.
• Experience in problem solving, including the ability to recognize non-obvious patterns.
• Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
• A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
• Demonstrated positive, results oriented attitude.
• Excellent team player capable of learning and sharing knowledge in a team environment.
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