Sr. Technical Account Manager, Buy with Prime and Multi-Channel Fulfilment
DESCRIPTION
The Buy with Prime (BwP) & Multi-channel Fulfilment (MCF) team is seeking a Technical Account Manager (TAM). The TAM role is a high-impact, high-visibility role managing the post-launch technical account management of marquee customers using Buy with Prime (BwP) & Multi-channel Fulfilment (MCF) products. TAMs work as technical advisors for customers, educating them on incremental solution offerings and owning proactive and reactive post-launch support activities. They serve as the emissaries between customers and internal teams to ensure efficiencies. TAMs will be responsible for technical instrumentation, operational health, and technical account management to ensure merchants can fully utilize Santos products and services. The TAM has a solution mindset and owns the technical aspects of the customer's post-launch journey for marquee customers using BwP and MCF products and services. They are also expected to build relationships by partnering across multiple teams such as sales, account management, product, engineering, and solution architects to perform post-launch technical account management services.
The successful candidate will have a track record of: 1) Experience managing technical and non-technical projects with a proven ability to work across broad functional teams, 2) Owning internal as well as customer-facing operating procedures, with a continuous focus on process improvement, and 3) Demonstrating strong customer obsession by driving process improvement and advocating for the customer during internal reviews.
Key job responsibilities
- Manage post-launch technical integration and operational health of Buy with Prime (BwP) and Multi-Channel Fulfilment Solutions Org (MCF) solutions customer deployment in the enterprise and SMB customer segments.
- Work cross-functionally to resolve technical issues for customers launched on Buy with Prime and Multi-channel Fulfilment product (e.g., Sales, Product, Tech).
- Utilize subject matter expertise to communicate the incremental value of Buy with Prime and Multi-channel Fulfilment product to key customer stakeholders.
- Provide feedback to the product team based on the learnings during the customer's post-launch journey.
About the team
Buy with Prime (BwP) is a new way to extend Prime shopping benefits, including fast, free shipping, a seamless checkout experience, and free returns to merchants' own online stores, ultimately increasing selection for Prime members. The Multi-Channel Fulfilment Solutions Org (MCF) is a end-to-end supply chain capabilities for merchants who want to use Amazon's capabilities to fulfill orders from their own website or other marketplaces.
BASIC QUALIFICATIONS
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience in working with customer launch or post-launch and or solution management
- Experience working with cross functional teams to deliver results
PREFERRED QUALIFICATIONS
- Strong verbal and written communication skills
- Ability to influence others in a collaborative fashion
- Strong decision-making skills
- Ability to prioritize in a complex, fast-paced environment
- Ability to gather, interpret and apply a wide range of data
- Strong organizational skills
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $83,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.