RISC Manager, Trustworthy Listings
DESCRIPTION
At Amazon, we're working to be the most customer-centric company on earth. To get there we need passionate and hard-working people. If you are interested about building innovative systems to protect customer safety at scale while enabling Amazon to build the place where customers can find and buy anything online, this is your chance to make history.
What does EU Trustworthy Listings do? We ensure that products on Amazon deserve the Trust of our customers by ensuring they are safe, compliant and include all information that matters to them.
Examples:
* We block tobacco (and 20K other illegal product types)
* We remove false claims, e.g. “this pill cures cancer”
* We set up process for drivers to ask customers to confirm their age before letting them buy whisky (and any alcoholic beverage, e-cigs, bladed products…)
* We collect test results on toys to ensure they cannot cause damage to a child (and for dietary supplements, appliances that can get into fire, baby transportation…)
* We display in the website the Energy Efficiency Label (and allergens for food, safety warnings for toys…)
What does the Restricted Products team do? We ensure that there are not illegal products in our website. We ensure our products are offered by qualified Sellers (e.g. medicines by pharmacists). We also ensure Age Restricted products are not delivered to underage. We remove illegal claims that can mislead our customers.
We invest in technology to do this at scale.
We create and drive programs to ensure compliance with new safety and compliance regulations.
We make of Customer Trust a competitive advantage.
You’ll will be part of a team that manages complex, multi-disciplinary projects from start to finish and work with internal stakeholders (Legal, Tech, Ops, Business) to plan requirements, manage project schedules, identify risks and communicate/report.
Key job responsibilities
We are looking for an independent and organized risk manager with a solid background on project management to join our team. The candidate requires analytical and problem solving skills, ownership, and ability to influence. In this position, the candidate will:
• Work across tech, compliance and business teams to drive cross-functional projects
• Work with stakeholders to identify resources, assemble project teams, and assign responsibilities.
Assess costs, benefits and risks; anticipate bottlenecks; identify, track and mitigate issues; manage escalations; anticipate and make trade-offs; and balance business needs with technical constraints.
• Clearly communicate goals, responsibilities, issues and status to partners teams and stakeholders.
• Drive effective teamwork, collaboration and commitment across multiple disparate local and remote groups with conflicting priorities
• Identify and pursue opportunities to scale and increase our impact.
About the team
The EU Trustworthy Listings team is part of the broader EU Trustworthy Shopping Experience team. We work to ensure that all the products offered In Europe, across the various Amazon business channels, are safe for our customers and compliant with all product and food safety legal requirements. We bring technical expertise leveraging technology solutions to serve Amazon business, suppliers and customers.
BASIC QUALIFICATIONS
- Knowledge of Microsoft Office products and applications at an advanced level
- Experience in compliance, audit or risk management
- Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.