Transportation Representative, Ship with Amazon
DESCRIPTION
A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.
Key job responsibilities
Effectively communicate in a clear and professional manner at all times.
Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners.
Effectively manage sensitive cases by reporting up the escalation matrix.
Demonstrate excellent time-management skills.
Maintains or exceeds targeted performance metrics.
Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
BASIC QUALIFICATIONS
Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal) in language.
Ability to communicate correctly and clearly with all customers.
Good comprehension skills – ability to clearly understand and state the issues customers present.
Work successfully in a team environment as well as independently.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.
PREFERRED QUALIFICATIONS
Proficiency in Advanced Excel (pivot tables, vlookups).