Payments Lead, Last Mile Account Management
DESCRIPTION
At Amazon, we are working to be the most Customer-centric company on earth. The goal of Last Mile Account Management team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly , accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of pioneering new products and services in the last mile delivery space.
Come join the team and help us make history!
【More Information】
AMZL: https://www.amazon.co.jp/b?node=5637343051
Project Management: https://www.amazon.co.jp/b?node=5609904051
Location: https://www.amazon.co.jp/b?node=5589794051
*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp
Key job responsibilities
We are seeking a payments program manager to join our team. In this role, you will be managing an essential payment program that ensures our DSPs (Delivery Service Partners) are compensated for the services they provide to Amazon. In addition to maintaining existing payment processes and partner closely with our tech team to continue to build automated and scalable solutions. You will create and innovate, developing and iterating on various programs to streamline execution, mitigate defects, increase speed to implement change at scale, and influence tech roadmaps and prioritizations.
In this role,
- Partner with cross functional teams to develop and deploy payment programs
- Establish and own customer success metrics for payments
- Monitor and report on the progress, milestones and results of expansion programs
- Champion technical innovations to improve the customer experience
- Drive continuous improvement projects that lead to repeatable and scalable processes
BASIC QUALIFICATIONS
- Bachelor's degree
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience defining program requirements and using data and metrics to determine improvements
- Skilled in using other Microsoft office applications (Outlook, Word, Excel)
- Business level of Japanese and English
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- BA in Finance, Economics, Engineering, Computer Science
- Experience launching new Products or Programs
- Strong analytical and quantitative skills and a deep love of spreadsheets, ability to use data and metrics to backup assumptions and evaluate outcomes
- Good project managemnt skills of breaking down tasks, simplifying roadmaps, establishing owners and timelines and status reporting
- Excels at delivering results in a fast-paced, ambiguous environment
- Excited about working in a diverse group and contributing to an inclusive culture