Senior Practice Manager, Japan Shared Delivery Team, JPN ProServe
DESCRIPTION
About Amazon Web Services Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 105 Availability Zones within 33 geographic regions, with announced plans for 18 more Availability Zones and 6 more AWS Regions in Malaysia, Mexico, New Zealand, the Kingdom of Saudi Arabia, Thailand. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Japan ProServe is seeking a new Senior Practice Manager, Shared Delivery Team (SDT) to lead our fast-growing AWS ProServe’s delivery specialists in the Japan market. This leader will oversee the high-quality delivery of a variety of customized engagements with our largest, most strategic enterprise customers. The leader will lead SDT to support the customer segment teams with pre-sales and the scoping, sizing estimating and development of complex, multi-year solutions for customers. The ideal candidate will have a background in Technology-Driven Professional Services, Management Consulting, Strategic Engagement Delivery, Workforce Planning, and Business Management/ Operations, and Partner Management. If you are someone and who cares deeply about building an environment where employees will thrive, grow and achieve their career goals, knows how to thrive in an agile, fast-paced, growth environment, insists on incredibly high standards and are willing to dive deep to get the job done.
AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.
RESPONSIBILITIES AND ABILITIES
* Hire and develop specialised business and technical talent in multiple specialty areas (e.g., Advisory, Engagement Management, Data/Analytics, Application Development, Security, Infrastructure, Migration)
* Responsible for the successful delivery of projects with our most strategic customers across all our specialties.
* Oversee the high-quality delivery of a variety of customized engagements with partners and customers in the commercial and public sectors.
* Work closely with the industry and customer focused practice leadership to allocate out new hiring requisitions by specialty supporting the market demand and planning process.
* Collaborate with the ProServe recruiting team to optimize sourcing, interviewing, and onboarding to meet hiring demands at scale.
* Attract and develop top talent to build high performing teams of Professional Services Delivery Consultants with superior technical depth, and outstanding customer relationship skills.
* Collaborate with our Global Specialty Practice on skills and portfolio development.
* Enable communities and career development for technical specialties.
* Collaborate with enterprise sales managers and practice managers to develop strong customer and partner relationships.
* Drive a consistent project and delivery experience for our customers through our Engagement Manager community.
* Guardianship of project delivery quality across a region (Delivery Quality Bar raisers), providing oversight of engagements, leading scope definition and statement of work development with customers.
* Implement effective delivery mechanism, including centralization, to decrease effort and increase speed for our customer achieving their business outcome.
* Own the customer feedbacks, corrective actions and distributes learnings in a way that continually increased customer satisfaction.
* Document and use completed projects, inclusive lessons learned, to communicate and educate to the entire sales force of the Japan ProServe capability.
Key job responsibilities
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
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BASIC QUALIFICATIONS
· Enterprise IT consulting and delivery experience with global Fortune 500 companies.
· Experience of leading professional services delivery teams in the areas of IT service management, cloud computing, or IT Strategy.
· Building and leading teams at a global level.
PREFERRED QUALIFICATIONS
· Previous consulting/IT advisory services experience; technical depth and the credibility to sell complex transformational IT consulting engagements.
· Demonstrated ability to work in ambiguity and scale systems, processes and teams.
· Previous experience in an organization that has built and/or sold products/platforms.
· Ability to develop scalable/repeatable solutions across multiple lines of businesses and customers.
· Track record of leading technical teams and ability to distill technical information to technical or non-technical customers.