Help us drive improvements for Amazon's drivers, shippers, and customers!

The Shipping & Delivery Support (SDS) vision is to ensure successful deliveries for Amazon customers and shippers by supporting customers, drivers, shippers, and Delivery Service Partners (DSP). We provide value by combining expertise in Amazon transportation services with the scale and support infrastructure of Customer Service to achieve our mission of enabling successful deliveries, gathering intelligence to prevent future delivery problems, and preventing unnecessary concessions. Our org includes world-class operations and technical teams supported by program manager, knowledge management, training, and business intelligence teams.