UX Designer, Amazon Customer Service
DESCRIPTION
This role is part of Amazon's Customer Service UX Studio (CS-UX), which drives UX Design excellence across Worldwide Customer Service. The CS-UX studio is a group of UX researchers, writers, program managers, and designers who partner closely to build high-quality end-to-end experiences for our customers. The studio works on a diverse product set, which includes customer-facing, self-service solutions, customer service associate tools, driver support, and internal operational tools. This role is dedicated to supporting the Customer Service Associate journey and will work to improve associate experiences, eradicate defects, and innovate on behalf of Worldwide Customer Service technologies.
Key job responsibilities
You'll do great in this role if you are:
- Able to carefully balance associate needs, business goals, and technical constraints
- Passionate about creating elegant, simple to understand designs
- Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem
A day in the life
This role will focus on improving and simplifying the way our Customer Service Associates are able to support our end customers. You will work with a large network of partners across business verticals to identify pain points in the current user journeys and propose seamless, end-to-end UX solutions. You’ll work closely with a studio of smart, passionate designers, user researchers, UX writers, product managers, and developers to drive a design process that works backward from the customer to deliver results.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
BASIC QUALIFICATIONS
- 2+ years of design experience
- Have an available online portfolio
- Experience in a variety of design, wire-framing, and prototyping tools
- Experience with consumer brands and experience design, and a passion for storytelling
PREFERRED QUALIFICATIONS
- Experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designs
- Experience in usability testing
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,900/year in our lowest geographic market up to $158,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.