Support Engineer, Smart Device
DESCRIPTION
Are you passionate about smart devices that embody cutting-edge technologies? Are you curious about how things work? Do you enjoy figuring out why things are broken and solving the problems?
Amazon Device QA operates device lab infrastructures at several locations in China. The Support Engineer will be in charge of design LMS technical roadmaps, lead or participate in company-wide user groups to exchange support information, procedures, and best practices. Setting up labs, installing new types of devices, hooking up test equipment, troubleshooting, optimizing, and keeping the infrastructures up and running for Amazon’s internal and external developers around the world. You will own the quality and availability of the lab services, tools and lab resources planning. You will work closely with lab engineer team and QA team to delivery the automation service on multiple programs lines.
Key job responsibilities
What you will do:
* You set technical priorities to align with your organization’s business strategy.
* You are a technical leader. You set the standards for other support engineers.
* You know how to break down problems into sub problems that can be worked in parallel by other Support Engineers.
* You partner with HW/SW Engineering and Quality Assurance teams to drive projects to completion.
* You lead retrospectives of error, drive improvements, ensure long term resolution.
* You look for patterns, build repeatable solutions, identify opportunities to improve Operation Excellence of the labs.
* You mentor new employees. You partner with managers to guide the career growth of team members and may operate as a team lead.
About the team
Platform QA team is leading Platform software quality service across products, covering HALs, Kernel, Security, Drivers, including VTS (Vendor Test Suite), storage qualification, Peripherals, Display, Picture Quality, STF, Charging and etc with Platform Stability and Platform Performance quality gating.
Device OS lab management service owns lab, infrastructure, device, logistic management to serve for device testing team across Beijing, Shenzhen and Shanghai offices. We provide high service quality meeting stakeholder's ever-changing business requirement, we provide lab test environment solution compliance with IT/Lab policy, we manage all lab resource and optimize allocation, we continue lab automation enhancement of our service, looking for lab operation excellence opportunities (process, automation tools, service level) and set them at program level goals to track for closure. We play essential function role to support business continuity when large scale of outage or site impact occurs.
BASIC QUALIFICATIONS
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
PREFERRED QUALIFICATIONS
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
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