Area Manager-FC Operations, Outbound Operations
DESCRIPTION
Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Amazon is seeking Area Manager for our Fulfillment Center (FC) for Outbound Operations. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Five key areas that you’ll always focus on are the productivity, safety, quality, customer experience and continuous improvement of your department.
Key job responsibilities
Area Managers are responsible for all people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include managing and leading a team of Associates, Process Assistants; coaching and mentoring the team to ensure performance objectives are met. Building positive employee relations and leadership pipeline within the FC.
Drives creation of staffing plans, schedules, quality and process change initiatives, and Change/Six Sigma initiatives to enable their Functional Area and the FC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Process Assistants.
Measures performance, provides feedback, and holds associates and Process Assistants accountable for their performance and their functions.
Leverages people by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, RME and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in their area. Provides support and resources for other staff initiatives.
Able to address operational and personnel issues affecting functional area.
A day in the life
• Works on key business aspects of safety, quality, customer experience, and productivity of their department.
• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
• Follow FC leadership routine and partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
• Support all safety programs and compliance to ensure a safe work environment for all associates.
• Proactively identify and lead process improvement initiatives and Lean tools.
BASIC QUALIFICATIONS
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.