Senior Account Manager, Account Management
DESCRIPTION
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Key Account Manager for Italy. We are looking for an account manager who will be excited by working in a new start-up environment and will have familiarity with leading B2B sales generation working with both large customers.
The successful Senior Account Manager will be comfortable navigating ambiguity and operating in a start-up environment. You will have experience developing relationships across a diverse customer base, drive commercial growth for the business and work effectively with functional areas such as Business, Operations, Procurement, Finance, and IT and has a proven track record of meeting and exceeding program goals and revenue targets.
Key job responsibilities
- Own strategy and commercial growth for customers
- Drive revenue, adoption, and market segment share for our product with key prioritization and identified trade-offs
- Earn trust of customers (shippers) and recommend product solutions that fit their business needs meeting exceeding targets for customer and/or feature spend adoption
- Measure performance, articulate root-cause analysis, and link to specific improvement areas
- Relay market needs and requirements back to internal Amazon teams
- Analyze current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance
- Drive and accelerate spend adoption through advising customers on best practices for using our product
- Assess program risks, anticipate challenges, and provide escalation management when necessary
This role will be based in Milan with possible moderate travel (maximum 25%).
BASIC QUALIFICATIONS
- Extensive experience in account management, sales, management consulting, or roles with similarly broad scope
· Bachelor degree or equivalent, preferably in a business-related subject such as Business Administration, Business Engineering or Business Information
· Strong business acumen, as well as communication and negotiation skills
· Proven quantitative analytical capability and project management skills in addition to being customer focused, excellent attention to detail and able to effectively prioritize and multi-task
· Successful candidates will have proven experience in developing original ideas, approaches, and solutions to typical, unusual, or difficult situations in a competitive and ever changing business climate
· Familiarity with Excel and knowledge of databases or CRM tools (e.g. Salesforce)
PREFERRED QUALIFICATIONS
· Demonstrated experience in helping to develop others on your team and scaling best practices
· Entrepreneurial background with proven ability to deal with ambiguity, pivot quickly, adapt to new processes and drive local initiatives
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