Program Manager II, Seller Fees
DESCRIPTION
The Program Manager will work with product, operations and stakeholder teams to support seller success. Our environment is fast-paced, and requires someone who is a self-starter, detail-oriented, analytical, and comfortable working with multiple teams, partners, and management.
3P Fees Team is looking for an experienced, enthusiastic, and diligent Program Manager who can deliver on cross-functional projects while aligning with team goals and partnering with multiple teams. You should understand business problems and have the ability to prevent or mitigate consequences of poor business decisions. As the owner of the program, you should be able to look at the bigger business picture and drive outcomes by understanding relevant business requirements.
Key job responsibilities
- Partner with cross functional teams to drive process optimization, standardization and implementation of Fee systems
- Work on high-impact issues which includes analyzing data and conducting deep-dives, identify solutions quickly, and drive resolutions with a tight SLA
- Provide regular reporting and recommendations to leadership on error trends and mitigation strategies.
- Solve for complex problems independently
- Communicate regularly with Stakeholders and identify relevant KPIs when needed to track and report the health status of the program
- Execute high priority (i.e. cross functional, high impact) projects to support seller success
- Design and implement automation solutions that remove manual process and enable stakeholders to manage the business more effectively
A day in the life
- Be comfortable in different projects and roles, sometimes supporting, sometimes leading and escalating any blockers to achieving project growth
- Work on high-impact issues which includes analyzing data and conducting deep-dives, identify solutions quickly, and drive resolutions with a tight SLA
- Provide regular reporting and recommendations to leadership on error trends and mitigation strategies.
- Solve for complex problems independently
- Communicate regularly with Stakeholders and identify relevant KPIs when needed to track and report the health status of the program
- Execute high priority (i.e. cross functional, high impact) projects to support seller success
- Design and implement automation solutions that remove manual process and enable stakeholders to manage the business more effectively
- Obtain stakeholder feedback, compile white papers and run monthly business review processes to update all stakeholders
- Doc writing at high-bar to drive decisions
BASIC QUALIFICATIONS
- Bachelor's degree
- 2+ years of program or project management experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience using data and metrics to drive improvements
PREFERRED QUALIFICATIONS
- Experience building processes, project management, and schedules
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