INFC ACES Program Manager, INFC Quality
DESCRIPTION
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We recently launched our operations in India through Amazon.in, working tirelessly to bring the world’s most customer centric online shopping experience to the Indian consumer.
Do you have an obsession for customers and a strong interest in building innovative solutions? Do you have proven analytical capabilities, exceptional communication, project management skills, ability to root cause and permanently eliminate defects, and possess the ability to multi-task and thrive in a fast-paced environment?
We are seeking a senior leader to join our team responsible for managing ACES programs for our Fulfillment Centers in a fast-paced, dynamic work environment. ACES Leader leads a group of site managers focused on supporting Fulfillment Centers (FCs) improvements made on behalf of Amazon customers, to drive standardization efforts, act as liaisons with other departments, provide process skills to the FCs, support FC launches, support FC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the FCs.
The ACES Leader's mission is to help FCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. The successful candidate:
- Is smart, hard-working and creative person who loves business, loves solving difficult problems and loves ‘getting it done’
- Can think big and develop new ideas, simultaneously good at nurturing new ideas and applying high standards to weed out those that are least valuable.
- Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis.
- Has the ability to partner to build and execute on new initiatives and roadmaps each year.
- Will compile, manage and report on weekly project metrics and be responsible for leading many high profile meetings to align on project requirements.
- Build relationships and identify with stakeholders across the organization.
- Has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.
- Possesses or can quickly learn fulfillment center operational skills to identify and implement solutions that scale with our scale.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.