Sr. FinOps Specialist, Travel and Expense Management, Finance - Accounts Payable
DESCRIPTION
Amazon is looking for a smart, motivated, and analytically minded individual to expand its Corporate Cards and Expense Reimbursements department within our Finance Operations organization. This individual will be the main point of contact for employee expense issues that require critical thinking, direct employee engagement, and expedited response times to resolve. They will own resolving and reducing expense escalations, have direct engagement with leadership, and manage policy exception requests. This position requires high judgment, focus on speed and accuracy, and an ability to balance employee experience with financial impact; it also offers broad exposure to various business teams within Amazon.
A successful candidate will have high judgment and thrive in an ambiguous environment. They can develop, implement and iterate processes and mechanisms to improve the way we engage with our partners and customers. They will have experience engaging with senior leaders while being compelling and comfortable in a creative brainstorming environment. They will have unrelenting tenacity to get things done, data analysis and auditing skills. Lastly, they are well-organized, can manage multiple analyses/projects simultaneously, and are intellectually curious.
Key job responsibilities
• Identifying, managing, and resolving time-sensitive expense reimbursements, queries and escalations.
• Review employees expense reimbursements and spend on corporate cards for compliance with Amazon Travel and Expense reimbursement policy.
• Understand and follow Amazon’s policies and procedures on expense reimbursement, corporate cards and Business Code of Conduct.
• Execute audits, deep dives, and special projects in a timely manner while communicating recommendations and findings to management and other stakeholders.
• Effectively communicate customer and stakeholder recommendations, drive consensus, and garner support through exceptional written, oral, and interpersonal skills, while balancing tradeoffs.
• Identify process and system improvement opportunities by monitoring existent metrics, analyzing data and partnering with internal teams.
• Streamline existing manual processes to improve first time response and customer experience.
• Lead innovation that increases card & expense controllership while delivering an enhanced customer experience.
Basic Qualifications
• Bachelors/Masters (MBA/M.Com) with 7+ or more years of post-qualification experience in Finance operations/Shared Services, Accounts Payable.
• Strong Customer focus (both Internal / External).
• A work ethic based on a strong desire to exceed expectations.
• Strong interpersonal skills — including written and oral communication skills.
• Expertise in Six Sigma defect reduction techniques (DMAIC, etc.)
• Problem Solving and Analytical abilities - Experience using data and metrics to determine and drive improvements
Preferred Qualifications
• Work experience in corporate cards and expense reimbursement audit, employee investigations would be an added advantage
• Excellent organizational and prioritization skills with the ability to handle multiple tasks simultaneously
• Strong leadership and analytical skills, and ability to work independently and in a team environment
• Strong data analysis skills with experience writing SQL or Python and using Tableau or QuickSight for visualization
BASIC QUALIFICATIONS
- 6+ years of Accounts Payable (AP) experience
- 6+ years of Accounts Receivable or Account Payable experience
- 6+ years of finance or a related analytical field experience
- 6+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
PREFERRED QUALIFICATIONS
- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Knowledge of Tableau
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
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