Sr Program Manager, Payments Business Operations
DESCRIPTION
Are you passionate about driving operational excellence in complex payment ecosystems while delivering exceptional customer experiences? Join us in transforming how Amazon handles payments across Latin America!
The LATAM Partner Management team is seeking an experienced Program Manager to lead our payment performance initiatives for credit card payments. This role is critical in driving the success of Amazon's payment processing capabilities in LATAM, sitting at the intersection of product, engineering, and strategic partnerships.
Key job responsibilities
In this role, you will:
• Drive end-to-end program management for card network partnerships, including implementation, monitoring, and optimization of performance metrics
• Lead cross-functional initiatives involving Product, Engineering, and Partnership teams to enhance reliability and operational efficiency
• Own incident management processes and partner communications, ensuring quick resolution and minimal business impact
• Develop and maintain executive-level relationships with key partners, facilitating strategic alignment between Amazon leadership and partner stakeholders
• Identify and implement scalable solutions to streamline operations and enhance partnership effectiveness
• Analyze operational data to drive insights and inform strategic decision-making
About the team
You'll join a dynamic team responsible for Amazon's payment capabilities across Latin America. We focus on delivering frictionless payment experiences while ensuring operational excellence and cost efficiency. This role offers significant visibility and impact potential within one of Amazon's fastest-growing regions.
BASIC QUALIFICATIONS
- Bachelor's degree with 7+ years of relevant experience or Master's degree with 5+ years of relevant experience in payments/financial services
- Demonstrated experience in managing complex, cross-functional programs with multiple stakeholders
- Strong understanding of payment ecosystems, particularly credit card payment methods and processing
- Proven track record of analyzing performance metrics and implementing data-driven improvements
- Excellent stakeholder management skills, with experience managing both internal and external relationships
- Strong business judgment and ability to make strategic trade-offs
- Excellent verbal and written communication skills with ability to engage at all levels
PREFERRED QUALIFICATIONS
- Basic to intermediate SQL proficiency
- Deep knowledge of card network (Visa, Mastercard) operations and international payment transactions
- Experience working in acquirer, fintech, or scale-up environments
- MBA or relevant advanced degree
- Experience working in LATAM markets
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.