Technical Program Manager, AWS SOC
DESCRIPTION
Amazon Web Services (AWS) Security is looking for a driven, creative, results-oriented technical program manager for AWS Security teams. The Cloud Operations (CloudOps) teams are responsible for driving operational enhancements and process improvements that raise the bar for how AWS employees interact with resources, systems, and data. You will help build a program of repeatable processes for issue response and security support services. You will apply your technical knowledge to deep dive internal and joint programs to track and coordinate completion of action items while applying your ingenuity to create think big ideas of your own.
We are looking for a Security TPM to support operations and engineering by documenting and implementing initiatives to the highest standards. This will in-turn enable us to maintain and enhance internal and external customer trust. If you enjoy leading collaboration amongst cross-organizational teams and you are skilled at organizing, driving, and communicating laterally and upwards to management, this position will provide you with a challenging opportunity in solving complex and far-reaching problems. A successful candidate will have a good mix of deep technical security knowledge and a demonstrated track record of successful complex and large scale project deliveries.
Location can be located in Seattle, WA or Herndon, VA
Key job responsibilities
* Manage a portfolio of programs involving diverse stakeholders across the globe
* Make smart trade-offs, create plans with clear, measurable success criteria, and concisely communicate progress and outcomes
* Review metrics and proactively seek out new and improved data/mechanisms for visibility, ensuring your program stays aligned with organization objectives
* Drive simplification and efficiency through continuous improvement
* Navigate ambiguous scenarios that don’t have clear owners or outcomes and/or find a path forward in difficult situations
* Write effective narratives and present them succinctly to Senior Leaders
* Identify new large scale risks and opportunities, using data to validate assumptions and fully define the control environment
* Partner closely with internal service and engineering teams to create and or advance automation for issue response
* Dive deep into the security programs and operations to develop a broad domain and technical understanding of our control environment
* Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information
* Anticipate bottlenecks and provide escalation management (evaluating trade-offs, dependencies across teams, and making recommendations to stakeholders/leadership while balancing the business needs/commitments with technical constraints)
A day in the life
The AWS SOC team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
The team's work is consistently driven by automation, and we refine response workflows to provide a feedback loop to make the prioritization, investigation, and escalation of security issues simpler, faster, and safer for internal and external customers.
About the team
The Amazon Web Services (AWS) Security Operations Center (SOC) Cloud Operations (CloudOps) team is a follow-the sun 24/7/365 response team responsible for triaging, prioritizing, and ensuring the remediation of logical security risks across the global AWS cloud infrastructure. Through efficient, scalable, and repeatable processes, the team delivers actionable response to reduce the number of active security issues and drive continuous improvement. The team owns incident response workflows that triage, investigate, and escalate known security concerns.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
- 3+ years of working directly with engineering teams experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.