PM Process Excellence
DESCRIPTION
On the Amazon Robotics (AR) team, we build dynamic partnerships between people and intelligent machines. This intricate collaboration helps Amazon fulfill orders with unmatched accuracy. Working in symphony with our robotic technology, employees have the opportunity to extend their technical capabilities by working alongside some of the industry's most advanced technologies. This includes our fleet of autonomous mobile robots (the world’s largest), sophisticated control software, and technologies like language perception, machine learning, object recognition, and semantic understanding of environments. These technologies help employees deliver an ever-improving customer and employee experience, as well as improve the safety of our facilities. We focus on solving near term opportunities while charting a roadmap for how we will navigate the product development needs to maximize business value over the next 3 – 5 years.
Job Summary:
As part the Robotics Supply Chain (RSC) Organization we are actively seeking a Program Manager Process Excellence as part of our Program Management Office (PMO). The RSC organization sources, manufactures and delivers a portfolio of robotics technology globally and supports our network of global fulfilment and transportation solutions. The PMO team drives critical programs for RSC and enable capabilities to further our maturity as a supply chain organization. The team works horizontally across RSC and closely with our IT, Finance and Legal partners on key initiatives around systems and tools, data and analytics, resilience, sustainability, and process excellence. The PM Process Excellence will be the driving force behind RSC's process excellence initiatives, establishing and maintaining governance on the Process Development and Execution Process (PDEP) framework across the organization. The successful candidate will bring a wealth of experience and knowledge in supply chain processes and industry standards. They will lead the development and governance of comprehensive process documentation, including standardized mapping methodologies, documentation frameworks, and specialized playbooks for end-to-end supply chain operations. This role will foster a culture of knowledge sharing, and identifying and implementing innovative solutions to improve efficiency and effectiveness. The successful candidate will need to be a strategic thinker with a strong understanding of supply chain principles, process improvement methodologies, and technology trends. They will be responsible for identifying and implementing best practices, both within and outside the organization, to drive continuous improvement and innovation.
Key job responsibilities
- Institutionalize capabilities within the order management organization by leading initiatives from conceptualization to implementation
- Develop a program roadmap and strategy documentation to ensure clear communication and coordination of needs for the business while prioritizing and managing multiple stakeholders, responsibilities, and delivering multiple first-of-their-kind programs
- Utilize strong leadership and stakeholder management & communication skills to align diverse teams, communicate program status and insights to Leadership teams, providing recommendations to drive strategic decisions
- Continuously looking out for new opportunities to strengthens the field service organization through automation and standardization implementing repeatable processes
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Master's degree or above in supply chain, business, engineering, finance or related technical or quantitative field
- • Program / Project Management certification e.g. Prince 2, APM, PMI, CSM or similar
- • Certified Six Sigma Qualification
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.