Executive Assistant, Customer Service
DESCRIPTION
The Device, Digital & Alexa Support (D2AS) organization in Customer Service are looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support the Vice President of CS D2AS.
This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.
Key job responsibilities
Main responsibilities include: calendar management and scheduling of internal and external meetings, managing travel bookings, handling expenses, multi-tasking during ad hoc projects and ensuring successful follow up of action items, preparing documentation for meetings, overseeing the organization Rhythm of the Business; assisting with documentation and a variety of other day to day administrative tasks on behalf of the VP. You will generally be responsible for organizing the VP’s agenda and ensuring the smooth-running of their work in an ever-changing environment where priorities can change rapidly.
This is a demanding but highly rewarding role, allowing you exposure to broad and diverse areas of the Amazon business and Customer Service and to work with senior leadership teams on a multitude of exciting tasks. This can be a great career move for an experienced and ambitious Executive Assistant looking to grow and develop fast in an organization offering fantastic long-term career opportunities.
About the team
In CS D2AS strive to make digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products.
Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.
BASIC QUALIFICATIONS
- 5+ years of senior level leadership support, or 3+ years of Amazon experience
- High school or equivalent diploma
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- Bachelor’s degree.
- Superior attention to detail and ability to meet tight deadlines.
- Ability to complete complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround.
- Strong organizational, communication, and interpersonal skills.
- Strong analytical skills.
- Demonstrated ability to design and improve processes.
- Ability to prioritize and handle multiple assignments at any given time.
- High level of integrity and discretion.
- Impeccable attention to detail.
- Ability to work effectively with minimal supervision.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.