Team Lead, Amazon Vendor Services
DESCRIPTION
Amazon Türkiye team is looking for an analytical, customer-obsessed, hands-on and creative candidate to join our team. As Team Lead you will be managing a team of Brand Specialists. Amazon Vendor Services (AVS) are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing).
You’ll be responsible for managing at team setting the strategy with the vendors to drive sales growth while improving sales margin, manage the vendors' online product portfolio, contribute to customer experience projects and review your business's weekly and monthly performance.
The team you lead will also provide support to drive category growth through detailed analysis of business inefficiencies and identifying solutions; improving customer experience; driving a high standard in customer satisfaction; ensuring high-quality product detail pages; and making recommendations for effective marketing campaigns. You will also plan the promotional strategy with the brand and align goals and plan. This role will require working alongside the external vendor and negotiating their commitment to achieve your topline and bottomline targets.
Key job responsibilities
- Partner with Vendor Managers, Account Managers and key retail category functions to define priorities and operational goals according to vendor needs
- Own the relationship with the most important vendors subscribed to the service
- Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors and deliver significant business impact
- Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
- Work with efficiency teams to drive adoption of tools and offshore processes and drive productivity within your team
- Develop the right skill sets within the team and allocate resources to vendors
- Grow and develop people into a talent pool for Amazon
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience with Account Management, Project/Program/Product Management, Buying, Market Research or equivalent
- People Management experience
- Experience driving internal cross-team collaboration
- Fluent in both English and Turkish
PREFERRED QUALIFICATIONS
- Experience with management consulting, investment banking, brand management at leading consumer packaged goods company
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, pricing, consulting, negotiation or supply chain
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