Sr Program Manager, Product Quality and Safety, US Consumables
DESCRIPTION
As the Sr Program Manager, you will play a crucial role in aligning compliance and quality requirements with category expectations to ensure a positive customer experience. Your primary objective will be to advocate for the category perspective while evaluating both existing and forthcoming compliance and safety controls.
In this position, you will leverage your strong judgment to find the ideal balance within our safety requirements, maintaining safe selections while minimizing risks for customers. You will drive program and technological enhancements that are tailored to the specific risk levels, ultimately contributing to a safer and more satisfying customer journey.
Key job responsibilities
Your primary objectives will be to:
• Protect Customers from Unsafe Selections:
Make customer experience the top priority by always starting with the customer's needs; Streamline compliance processes for safe critical selections; Advocate for customer protection against bad actors
• Improve Selling Partner Experience:
Ensure compliance with Amazon's requirements is easy and straightforward; Prioritize the selling partner's perspective and convenience; Make compliance more achievable for selling partners
• Deep Dive to Build an Effective Long-Term Strategy:
Invest time in understanding the small yet significant details that matter; Ensure the lasting effectiveness of our solutions
• Surface Critical Pain Points:
Exercise sound judgment to escalate issues effectively; Ensure escalations are clear, unambiguous, and unbiased; Maintain the highest standards and remove obstacles
A day in the life
1) Partner cross functionally across Food Safety, Product Safety, Restricted Products and other compliance teams to drive process improvement and new program development.
2) Track weekly compliance project progress and report results
3) Coordinate escalation investigations and build project timelines for resolution.
4) Drive strategic alignment between Category stakeholders, to build an aligned point of view.
About the team
Consumables categories consist of Health & Wellness, Beauty, Household Goods, Grocery, Pets, and Baby. In this role, you will be a member of the Consumables Cross Category Program team, and will be supporting the safety and compliance initiative and impact Selling Partners within the Consumables categories. The role offers broad scope as the Selling Partners supported by this role may span numerous Brands, end Customer segments, and product categories.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.