Program Manager, Dynamic HR
DESCRIPTION
The Dynamic HR team in Amazon’s People Experience and Technology organization is looking for a customer-obsessed, results-oriented Program Manager. This role is focused on supporting Amazonians during unplanned events, like disasters.
Key job responsibilities
The Dynamic HR Program Manager is driven to provide a high-quality customer experience to fellow Amazonians impacted by unplanned events and in need of support. They are passionate about innovation and on a quest for continually improving the customer experience.
The ideal candidate has experience working cross-functionally with global teams, is an astute project manager, inclined to take initiative and drive a project to fruition, and has familiarity with payroll processes in the US and outside the US. This individual tackles problems with curiosity, dives deep to find solutions, and is able to swiftly reprioritize as needed. Key to the success of this role is a candidate who thrives in a dynamic, fast-paced, and evolving environment.
This position will be integral to our team, driving standardization and building related products and programs. This role will be tasked with building mechanisms, policies, and procedures that outline how we deliver support to Amazonians when unforeseen events take place.
A day in the life
As a Program Manager in Dynamic HR, you'll focus on delivering critical support services for Amazonians during unexpected events and disasters. Your day involves building and scaling support mechanisms for the US and outside the US, while collaborating with a number of internal stakeholders and partner teams. You'll dive deep into complex problems, monitor ongoing initiatives, and provide updates to senior leadership. Success requires strong project management skills, proactive communication, and the ability to navigate ambiguity. You'll spend time identifying process improvements, standardizing global operations, and innovating new solutions. Your curiosity and customer-centric approach will help deliver best-in-class services for Amazonians worldwide.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience writing documents, presentations, trainings, and PRFAQs.
PREFERRED QUALIFICATIONS
- 5+ years of driving process improvements experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- 5+ years of delivering cross functional projects experience
- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- 5+ years of communicating with and presenting to executive and senior audiences experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.