Marketing Response Center Intern, MRC
DESCRIPTION
Do you have a desire to make a major contribution in the rapid growth environment of Cloud Computing?
Do you want to build your skills in marketing and sales for long term career growth?
If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team! (Watch this video to learn more about the Global MRC team: https://www.youtube.com/watch?v=JTWW7UoJDEU)
We are looking for talented builders to join the Global MRC team based in Chengdu.
MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to educate, profile and qualify marketing leads generated from various marketing events, campaigns and activities.
Key job responsibilities
Work as part of the MRC team to:
• Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat, and researching existing AWS leads to create a detailed view of the customer’s need for cloud technology.
• Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
• Through nurture efforts, able to initiate projects to scale up the best practice.
• Assist in global and local cross-functional projects to drive operational excellence and better customer experience.
• Work ad-hoc task as requested (eg. Reporting, Building Dashboard & Email template)
BASIC QUALIFICATIONS
- Speak, write, and read fluently in Mandarin
- · Currently pursuing a Bachelor or above degree
- · Able to commit to a 6-month internship
- · Excellent oral and written communication skills in Chinese and English. Clear, concise, and confident communicator in-person and via phone
- · Ability to think logically and structure answers.
- · Expertise in Microsoft Office Suite (Word, Excel, etc.)
PREFERRED QUALIFICATIONS
- · Ability to deal with ambiguity
- · Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast
- · Have analytical skill, project assistant experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.