FinOps Analyst - German Speaker
DESCRIPTION
The ideal candidate will possess extensive experience in finance operations and vendor relationship management. We seek a professional with strong problem-solving abilities who can focus on process improvement and strengthen vendor partnerships. The successful candidate will demonstrate a proactive, action-driven approach to managing vendor accounts and identifying areas for enhancement. The ability to speak one or more European languages is essential for this role.
Key job responsibilities
Responsibilities include, but are not limited to:
- Working on complex vendor disputes and resolving the queries in a time bound manner
- Meet or exceed applicable metrics of the process assigned.
- Working on underlying issues and fixing the root cause/s
- Manage vendor disputes via inbound email and outbound calls.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Efficiently manage disputes and issues through pro-active coordination with vendor and internal teams.
- Understand the pain points of vendor and solve our vendor disputes.
- Providing prompt, efficient, detailed, customer-oriented service to vendors.
- Escalating when appropriate to direct manager and/or senior leaders.
- Perform other projects and duties as required.
BASIC QUALIFICATIONS
- Minimum of 2 years graduate certificate.
- Willing to take Inbound and Outbound calls and work overtime, if necessary.
- Proficient in the German language, both verbal and written.
- Proficient in Microsoft Excel and Word.
- Flexible to work in a shifting schedule.
- Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented.
- Can work under pressure and with deadlines.
- Has a strong customer focus and has the ability to prioritize, multi-task and work with minimal supervision.
PREFERRED QUALIFICATIONS
- Bachelors/Master’s Degree in Finance/Accounting
- At least 2 years working in a similar role in Finance & Accounting role as an Analyst, or work in a BPO industry catering to customer needs.
- Preferably with Accounts receivable or cash application experience.
- Fluency of other European language/s is an advantage.
- A desire to take responsibility and ownership for projects from day one.
- A drive for continuous learning and self-development.
- A person who is self-motivated and driven.
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