Manager, Culinary Operations Program Management, Amazon Fresh Stores
DESCRIPTION
The Team: Innovation is part of our DNA! The Amazon Fresh Core Processes team is looking for a Manager for Culinary Operations Program Management that wants to join an ambitious and driven team that is changing the landscape of retail.
This role includes ~25% travel to Amazon Fresh Stores nationwide and includes leading a small group of program managers.
The Role: As the Manager of Program Management for Culinary on the Core Process team, you will define the operational strategy for our Amazon Fresh Kitchen processes that will bring efficiency and ease to associates while delighting our customers. Our ideal candidate will work back from core customer needs to develop operating strategies and processes in Amazon Fresh Kitchens. You will work consistently with stakeholder teams to help operationalize new culinary initiatives for our customer and remove roadblocks for store teams. You will use data to track the effectiveness of your programs as well as areas of opportunity for further strategy iteration, building a roadmap for the Kitchen Operation in Amazon Fresh.
Key job responsibilities
• Define the operational strategy and roadmap for multiple formats of the Amazon Fresh Kitchen operation.
• Define the associate culinary tech and inventory management tech required in our kitchens.
• Consult with key partner teams and field leaders to solve quick pain points while defining and building longer term strategies.
• Build programs that deliver an improved customer experience while delivering efficiency and cost savings.
• Build a change management approach in our kitchens for the introduction of new programs, equipment and/or recipes.
• Create and monitor metrics to demonstrate progress towards goals, provide new insights, develop business cases, and allow for regular updates to senior leadership
• Manage cross-functional project teams while collaborating with key stakeholders to improve processes and communication mechanisms
• Build respect and credibility with individual contributors, stakeholders, management peers, and executives
• Spend ~25% of your time in the field launching, supervising, and iterating on new/improved processes
BASIC QUALIFICATIONS
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- 5+ years leading in a culinary operation
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of experience using Microsoft Excel
- Strong verbal and written communication skills
- Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
- Self-motivated, able to work both independently and collaboratively within a team
- Willingness to work ~25% of your time in stores, this may include travel
PREFERRED QUALIFICATIONS
- Experience managing, analyzing and communicating results to senior leadership
- Master's degree, or MBA in business, organizational development, instructional design or related field
- Familiarity with business process improvement documentation and demonstrated experience engaging and influencing key stakeholders including retail or culinary field leadership
- Ability to work with technical and non-technical business owners to overcome obstacles and deliver results
- Six Sigma, Kaizen, Agile, or other Process Improvement methodologies
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.