Team Manager - ESP L4, Amazon Artificial General Intelligence (AGI)
DESCRIPTION
Join the Front-line of AI and Machine Learning!
Are you passionate about shaping the future of artificial intelligence? Our innovative team is at the vanguard of machine learning technology, delivering high-quality data solutions that power the next generation of AI models. We're revolutionizing user experiences through advanced ML applications.
We're looking for a forward-thinking Team Manager to lead our operations in Speech and Language Solutions. In this role, As Team Manager, you will be responsible for :
• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality.
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities.
• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies.
• Track quality and utilization metrics
• File and track tickets, following up on blocks to productivity.
• Provide regular, formal & informal feedback to direct reports.
• Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean.
• Communicate effectively in Spanish and English.
If you're ready to make a significant impact in the world of AI and lead a team on the front-line of speech and language technology, we want to hear from you. Join us in shaping the future of artificial intelligence!
BASIC QUALIFICATIONS
• Bachelor Degree or advanced college education or experience in a Leadership or related position with management.
• 2+ years of demonstrated people management/ leadership role with 15-20 direct reports.
• Proficiency verbal and written communication skills in Spanish and English.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Creative and analytical problem solver.
• Microsoft Office proficiency and ability to pull data from numerous databases and perform analysis as needed.
• Organizational skills with exceptional follow through and attention to detail.
• Demonstrated adaptability to a constant and fast paced environment.
• Remarkable analytical, problem solving, logical reasoning and people skills.
• Excellent communication, strong organizational skills and very detail-oriented
*Disposition to work on site as this role DOES NOT offers remote option.*
PREFERRED QUALIFICATIONS
• Experience with process improvement/quality control tools and methods
• Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
• Strong interest in hiring and developing people in their respective roles
• Leadership experience in coaching and performance management.
• Experience in managing process and operational escalations.
• Experience with aspects of speech and language technology.
• Fluency in Portuguese language is a plus.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.