Technical Writer, IT Services, IT Services
DESCRIPTION
We are seeking a skilled and detail-oriented Technical Writer II to join our Tools and Content Strategy team within IT Services. The ideal candidate will play a crucial role in elevating our content quality, maintaining documentation standards, and driving data-driven improvements in our self-service content ecosystem.
Key job responsibilities
- Support and manage the Bar Raiser program for self-service content
- Conduct regular audits of existing content to ensure adherence to quality standards
- Develop and deliver training programs to improve content creation skills leading with automation
- Maintain and update supporting documentation for content creation best practices
- Monitor and analyze content-specific metrics and KPIs
- Assess content accuracy and implement strategies for continuous improvement
- Prepare regular reports on content performance and present insights to stakeholders
- Contribute to core content development for launches and updates
- Collaborate with cross-functional teams to ensure consistent messaging across all platforms
- Participate in the development and implementation of content strategies to enhance user experience
- Identify opportunities for content optimization and innovation
About the team
Here in Amazon IT, we embrace our differences. We are committed to furthering our culture of inclusion. At Amazon, we have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
BASIC QUALIFICATIONS
- 3-5 years of experience in technical writing, preferably in a technology or IT environment
- Strong writing and editing skills with meticulous attention to detail
- Experience with content management systems and documentation tools
- Familiarity with data analysis and reporting
- Excellent project management and organizational skills
- Strong interpersonal and communication skills
- Ability to work independently and collaboratively in a fast-paced environment
PREFERRED QUALIFICATIONS
- Experience with IT service management or support documentation
- Knowledge of Knowledge-Centered Service (KCS) methodologies
- Familiarity with AI-assisted content creation and management tools
- Experience in managing content testing
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,500/year in our lowest geographic market up to $142,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.