Manager, Member Shopping Experience
DESCRIPTION
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
We are seeking a talented and motivated Manager to join the Member Shopping Experience Team at Audible. The MSE Team is responsible for improving the member experience across our websites and apps, with the goal of driving engagement KPIs in English-first markets. The role will be responsible for executing strategies to enhance the shopping experience for Audible members, supporting partnerships with P13N (Personalization), DCLO (Dynamic Carousel Layout Optimization), and Search and Entities Product teams, and driving marketing-led optimization efforts under the guidance of the Associate Director.
As a Manager, Member Shopping Experience, you will...
- Execute on the A/B testing and product launch roadmaps to improve the member shopping experience on the Audible app and website
- Support partnerships with P13N, DCLO, and Search and Entities teams, collaborating with Product Managers and TPMs
- Be the marketing lead on some Product launches, representing marketing on syncs
- Work on marketing-led optimization initiatives, participating in early stage brainstorming and contributing new concepts to enhance the customer experience
- Assist in developing new feature concepts and conducting POC experimentation
- Execute A/B tests, advising on placement and targeting, implementing in the CMS, and managing QA
- Monitor performance and use analytics to recommend launch decisions
- Provide regular updates and reports on project progress and results
- Contribute to strategic projects as assigned
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
BASIC QUALIFICATIONS
- 5+ years of experience in e-commerce, digital marketing, or related field
- Experience in customer experience optimization
- Experience with content management systems and A/B testing methodologies
- Experience working cross-functionally with product, engineering, and marketing teams
- Bachelor's degree in Marketing, Business, or related field
PREFERRED QUALIFICATIONS
- Interest in personalization technologies
- Strong project management and organizational skills, with a problem-solving mindset
- Ability to work independently and as part of a team
- Attention to detail, with strong QA abilities and commitment to high-quality work
- Excellent communication skills (written and verbal)
- Proficiency in data analysis and basic statistical concepts
- Basic understanding of coding concepts and principles (no technical experience required)
- Adaptability and openness to working in a diverse, global environment, including some flexibility for working hours across different time zones
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.